1. Provider and contract
DingoDocs is provided by YUMA IT PTY LTD (ABN 62 684 389 839, ACN 684 389 839), trading as Yuma IT. Our registered address is 49 Phillip Ave, Watson ACT 2602, Australia. Contact us at hello@yumait.com.au or through our contact page.
These terms should be read with the applicable quote, order form, statement of work, marketplace offer, or other ordering document (an Order), the EULA, Privacy Policy, and Refund Policy. Together they form the contract.
2. Website use
You may use this website to learn about DingoDocs, review legal terms, inspect public project material, and contact us. You must not misuse the website, attempt unauthorised access, interfere with its operation, or use its content unlawfully.
Website material is general information, not legal, security, financial, or professional advice. Product capabilities and availability may change. An Order defines what we commit to supply.
3. Orders and priority
An Order may describe the licence or subscription term, deployment, capacity, support, professional services, fees, and special terms. It becomes binding when accepted by both parties or when we make paid DingoDocs materials available in response to it.
If documents conflict, the Order applies first, followed by a signed statement of work, the EULA for software use, these terms, then referenced policies. Marketplace terms also govern marketplace billing and fulfilment.
4. Support and professional services
We will provide support and professional services with reasonable care and skill and within the scope, assumptions, dependencies, and timetable in the Order.
You must give timely access, information, decisions, and authorised contacts needed for delivery. A delay or incorrect instruction from you may change timing and reasonable cost.
5. Fees and taxes
Fees, currency, payment dates, usage measures, and taxes are set out in the Order. Unless stated otherwise, fees exclude GST. Undisputed overdue amounts may incur reasonable recovery costs and interest permitted by law.
Refunds, credits, and cancellations are governed by the Order, our Refund Policy, the marketplace process where applicable, and non-excludable law.
6. Customer Data and confidentiality
You retain ownership of Customer Data. Each party must protect the other party’s non-public business, technical, security, and commercial information using reasonable care and may use it only for the contract.
Confidential information excludes material lawfully known without restriction, independently developed, publicly available without breach, or lawfully received from another source. Legally compelled disclosure is allowed after notice where lawful.
7. Intellectual property
We and our licensors retain intellectual property rights in commercial DingoDocs materials, documentation, branding, and materials developed independently of Customer Data. Community source and third-party open-source components remain governed by their stated licences.
Deliverables made specifically for you are governed by the statement of work. Feedback may be used without identifying you or disclosing confidential information.
8. Consumer rights and warranties
Nothing in the contract excludes, restricts, or modifies a right, guarantee, warranty, or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.
Except for non-excludable rights and express commitments in an Order, website material and services are supplied as available. We do not guarantee a particular security, compliance, procurement, certification, or commercial outcome.
9. Liability
Neither party excludes liability that cannot lawfully be excluded. Subject to that, the liability limits and exclusions in the EULA apply to the contract. If no EULA applies, each party’s aggregate liability is limited to fees paid or payable for the affected Order in the 12 months before the event giving rise to the claim.
10. Termination
Either party may terminate an Order for material breach if it is not remedied within 20 business days after written notice, or immediately if the other party becomes insolvent. Convenience termination applies only where an Order permits it.
When an Order ends, accrued amounts remain payable. Terms that should continue by nature survive, including confidentiality, privacy, intellectual property, payment, liability, disputes, and governing law.
11. Changes
We may update these terms for future Orders. For an existing fixed term, we will give at least 30 days’ notice of a materially adverse change. If you reject that change before it takes effect, you may terminate the affected Order and receive a pro-rata refund of prepaid fees for the unused period.
12. Disputes and governing law
Before court proceedings, each party must describe the dispute in writing and try in good faith to resolve it for 20 business days. Either party may seek urgent relief. This process does not restrict consumer or regulator rights.
The contract is governed by the laws of the Australian Capital Territory, Australia. The parties submit to the non-exclusive jurisdiction of its courts. If a term is unenforceable, it is read down or severed and the remainder continues.